ITS began operation in 1969 in Connecticut in the time clock business. Throughout the 1970’s we grew to become one of the largest time & attendance providers in CT. In the mid 1970’s, Cincinnati Time, our time clock provider, asked us to pursue selling parking revenue control systems in Connecticut. We installed our first system in Bridgeport, CT in 1977. Industrial Time also began working with Fire Lite Alarms, from Hamden CT, in the mid-1970’s. Our business has continued to grow not only in Connecticut, but also throughout the Northeastern United States.
Integrated Technical Systems, Inc. offers our customers the ability to select from a variety of service plans, including full service (parts & labor) or preventative service (labor only) agreements. The many options offered allow our customers to purchase an agreement to suit their needs and requirements. One may choose a less expensive option which provides service during normal business hours, or may elect coverage which will guarantee service seven days a week, 24 hours a day. Integrated Technical Systems, Inc. provides the flexibility to create an agreement tailored to your needs and budget.
Dedicated members of the Integrated Technical Systems, Inc. service team are available and responsive to our customers needs 24 hours per day, seven days per week. This means response time in an emergency situation (such as system failure) is usually within one business day. Routine repairs will typically be completed Monday through Friday within 48 hours following placement of the service request.
Integrated Technical Systems, Inc. technicians complete over 80% of repairs using parts from our service vehicle inventory. More than 90% of repairs are completed with parts from the Integrated Technical Systems, Inc. warehouse which is fully stocked with the most common items used by our customers. This gives us the ability to reduce or eliminate system down-time in the event of a major component failure.
All Integrated Technical Systems, Inc. service agreements include periodic system inspections. Our customers may request a fully trained technician to visit the site during the Service Agreement period to review their equipment operation. We will perform all-delete “all” routine service procedures, and check for potential problems. Through scheduled service, many system malfunctions can be prevented before disrupting your operation.
Our Service Agreements add to the bottom line through reduced equipment failure, less paperwork, greater system reliability and increased equipment life-expectancy. Even more importantly, an Integrated Technical Systems, Inc. Service Agreement adds security and peace-of-mind to our customers business.